Terms & Conditions of ‘Choose Your Own Adventure’

Decorating Service

LET’S GET STUCK INTO WHAT IS BOOKED

During the on-site visit, we will help you clarify your scope of works and firm up how best to help you. In the interest of providing a prompt service to you, any changes to the scope of works after 2 business days of the site visit, our 1st revised quote will be bundled into a new service. Changes and additions will extend the time it takes to provide the service.

NO CREDIT POLICY

The balance of your service fee is due PRIOR to the Design presentation meeting.
Upfront payment is required for any furnishings purchased.

LET’S AGREE ON A BUDGET

We’ll do our utmost to ensure to make recommendations within your budget, however we need you to commit to a budget before we set off.

MEETINGS

The service fee has a 3-meeting limit: Onsite, presentation and follow up.
Design presentation and the follow-up meeting are located in our studio or via Zoom.

REVISIONS

Revisions for each service are specified on the booking form and further explained in our FAQs. If you would like further revisions beyond our recommendation, you agree to pay for revisions at our hourly rates.

TIME LIMIT

The follow-up Zoom consultation included with this service must be used within 1 month after your presentation meeting. If not used within the timeframe, the consultation is forfeited. This ensures your project is fresh in both of our minds and keeps your project moving forward. If the consult is forfeited and you later wish to have a top-up on assistance, you have the option to purchase additional consultations.

PRODUCT WARRANTY LIMITS

Where links are provided to online stores for self-purchase, Journey Home bears no responsibility for product quality, claims or guarantees.

Where products are purchased through Journey Home, we help facilitate any claim within the limit of the supplier warranty.